Friday, August 28, 2015
Thursday, August 27, 2015
Wednesday, August 26, 2015
Find out more about BFPO at this link:
Tuesday, August 25, 2015
Friday, August 21, 2015
DIO Customer Message
New Stage 2 Service Family Accommodation complaint form
A new electronic Stage 2 SFA complaint form is now available on the Defence Intranet. The online form features simple text boxes with a clear indication of what information needed to be provided before the form can be submitted by email to the DIO Service delivery Customer Service Team at RAF Wyto.
Stage 2 process
If your complaint has been formally closed at stage 1 and you are not satisfied with the response, you can then escalate your complaint to the DIO Customer Services Team. You can now do this in two ways:
1. Online - by completing the online stage 2 complaint form which is available on the MOD Intranet. For security reasons, you will need to logged onto an MOD Dii computer to complete and submit the form. The form is available on the DIO Service Delivery Accommodation Homepage on the Intranet:
2. Letter - by writing to the Customer Service Team, DIO Service Delivery Accommodation, Ground Floor, Swales Pavilion, RAF Wyton, Cambridgeshire PE28 2EA. Quoting the stage 1 complaint reference number - you should briefly set out your complaint, and why you are not satisfied with the Stage 1 response and what outcome you would like.
DIO will acknowledge your Stage 2 complaint within 3 working days and provide you with a reference number. An investigation will then be carried out - but depending on the nature of the complaint - this can take some time
Thursday, August 20, 2015
Wednesday, August 19, 2015
The Armed Forces Covenant is undergoing a brand refresh exercise and we need your help!
This link takes you to a survey that is seeking your view on a number of elements being crafted to describe and position the Armed Forces Covenant. It should take no more than 5 minutes of your time.
The survey closes on Monday 24th August. Please take a little time out to help us improve this work. Thank you very much.
Surveys ongoing to support the introduction of the Combined Accommodation Assessment System
Estimated CAAS Band letters were sent to all Service Family Accommodation (SFA) customers in the UK at the end of July 2015. This information was provided so you had an understanding of the new charging system and an estimate of the charge that your current home may attract when CAAS is introduced in April 2016.
However, the survey programme to gather information about SFA continues and even though you now have an estimate, we may still need to access and survey your SFA. That’s because the estimate you have received was made using existing data held, some of which is fully up to date, and some of which continues to be updated using the survey programme.
So if you receive a letter about surveying your SFA please permit access to the surveyor, which the Chain of Command has agreed to support, so we can ensure that the final CAAS bands are accurate. Thank you.
Tuesday, August 18, 2015
Monday, August 17, 2015
We're delighted to announce that Richmondshire Museum has received a VisitEngland 'Hidden Gem' accolade as part of VisitEngland's Visitor Attraction Quality Scheme.
About VisitEngland Accolades:
- VisitEngland accolades are available to attractions that are part of the Visitor Attraction Quality Scheme and are allocated through a scoring system based on an annual assessment by VisitEngland. They include the Welcome accolade, Hidden Gem, Best Told Story, Quality Food & Drink and the Gold accolade for top-scoring attractions. Two rounds of accolades will be announced each year.
- Recipients will receive a certificate and a logo to display on their website.
About the Visitor Attraction Quality Scheme
- The Visitor Attraction Quality Scheme is managed by VisitEngland and, through its network of regional assessors, boasts an incredible reputation for instigating, modifying and shaping change to the customer experience at visitor attractions across England.
- Following successful trials in 1998 in the South West and then in the East of England, the Visitor Attraction Quality Scheme was officially taken centrally by the National Tourist Board in 2007. The scheme encourages participants to make the Scheme work for them as a management tool.
- Industry support has been consistently strong with participants eager to take on board the recommendations of their local assessor.
- Any questions or queries regarding the scheme can be emailed to email@example.com
For more information about the Museum, please see below or contact us by telephone 01748 825611 or e-mail: firstname.lastname@example.org or visit http://www.richmondshiremuseum.org.uk/ . . . . . or better still . . . . . come along to the Museum which opens daily between 10.30am and 4.30pm (last admission at 4pm).